Effective Date: [29.09.2025]
At CraftFashion™, customer satisfaction is our priority. This Refund & Returns Policy outlines your rights and obligations when returning products, in compliance with UK Consumer Rights Act 2015, UK Consumer Contracts Regulations 2013, and the EU Consumer Rights Directive.
1. Right of Withdrawal (Cooling-Off Period)
- You have the right to cancel your order within 14 calendar days of receiving your items without providing a reason.
- To exercise this right, you must notify us in writing at [email protected] before the 14-day period expires.
2. Conditions for Returns
Returned items must be:
- Unused, unworn, and in their original condition.
- Packaged securely with original tags and packaging.
- Returned with proof of purchase (order number or invoice).
We cannot accept returns for:
- Custom-made or personalized items.
- Intimate or hygiene-sensitive goods (e.g., underwear, swimwear) once opened.
- Items damaged due to misuse, negligence, or not following care instructions.
3. Return Procedure
- Contact us at [email protected] to initiate a return.
- You will receive instructions and return address details.
- Unless otherwise agreed, customers are responsible for return shipping costs.
4. Refunds
- Refunds are processed within 14 days of receiving the returned items.
- Refunds are issued to the original payment method only.
- We reserve the right to deduct any loss in value if the item is returned in a condition that reduces its resale value.
5. Exchanges
- Exchanges may be available subject to stock availability.
- If the requested item is unavailable, we will process a refund instead.
6. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos and order details.
- We will arrange a replacement, refund, or other suitable resolution at no extra cost.
7. Contact
For returns, refunds, or questions, please contact:
CraftFashion™ – Oguzhan Aydogdu Limited
Suite 8872, 5 Brayford Square, London, United Kingdom, E1 0SG
Email: [email protected]
Company No: 16354496
By placing an order with CraftFashion™, you agree to this Refund & Returns Policy.